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General Terms and Conditions of Sale

1. If you have not booked a room in our hotels

For further information about staying in our hotels in Spain and/or Portugal, call our central booking office on +34 902 02 31 20 or send us an e-mail: "esp-info@hotelbb.com". Alternatively, you can contact our hotel receptions directly, 24 hours a day, seven days a week.

For individual contact details, go to the web page of each hotel. Check out the general terms of sale of other B&B hotels around the world by visiting our website www.hotel-bb.es.

2. If you would like to book a room in our hotels

2.1. Guaranteed booking

Your booking will be fully guaranteed as soon as your stay is paid for, either directly in cash at the hotel, or when you provide your credit/debit card details to secure payment (unless the card details are not valid).

Providing your credit/debit card details to pay for your booking does not imply you will be charged for the nights you have booked, but it does authorise the hotel to charge you for the first night’s stay in the event of a no-show, if the booking has not already been cancelled (in the case of bookings with free cancellation).

An e-mail with a booking number will be sent to the e-mail address you have given the hotel for all guaranteed bookings.

 

2.2 Discounted bookings and/or special offers

These offers, which are only available on the official www.hotel-bb.es website or through B&B Hotels commercial partners, cannot be combined with other discounts, and cannot be cancelled, refunded, or changed (including rooms and any additional services).

As these are "non-refundable" bookings, 100% of the total amount of the booking will be charged at the time it is made, unless expressly stated in the terms of the offer, and this amount shall not be refunded under any circumstances (including rooms and any additional services).

In the event of a no-show by the customer on the scheduled date of arrival, and even if the hotel is notified by any means, the bookings hall be cancelled in full, and the hotel shall reserve the right to charge the total amount of the booking to cover cancellation costs and damages.

In this case, the establishment's obligation to honour the booking will terminate when the room is not occupied within the agreed timeframe, unless the customer confirms their definite arrival within this timeframe.

 

2.3 Group bookings

A booking of more than four (4) rooms will be classed as a group booking, and may be subject to special terms and conditions and/or supplements.

3. Booking procedure via www.hotel-bb.es

The booking procedure is as follows:

1. Select the hotel, number of guests, type of room and room rate.

2. Select any additional services (extras), such as breakfast or late check-out, unless these services are already included in the rate mentioned in point 1.

3. Verify the details of the booking, the total amount, and the specific terms and conditions (room, rate and/or additional services). Then, enter the guest details.

4. Enter your bank card details (only credit/debit cards are accepted; the person staying at the hotel must be the cardholder; American Express is not accepted to secure a booking). Read carefully and then accept the general terms of sale, the specific terms of sale of the booked rate, and finally, confirm your booking.

5. B&B Hotels shall acknowledge receipt of the booking by immediately sending an e-mail summarising: the type of booking made, any additional services booked, the booking dates, the rate, the total amount and a breakdown of this amount, the terms of sale related to the selected rate (accepted by the customer), Customer Service information, and the address of the hotel to which the customer can send any complaints, should they have any.

4. Cancelling or changing your booking

You are hereby reminded that for accommodation services, in accordance with the provisions of Article 103 of Spanish Act 3/2014, of 27 March, amending the recast text of the Spanish General Act for the Protection of Consumers and Users, the supply of services or goods made to the consumer’s specifications or clearly personalised or which, by their very nature, cannot be returned or are liable to deteriorate or expire rapidly, or the supply of accommodation services for purposes other than that of housing, if the contracts stipulate a specific date or timeframe, are exempt from withdrawal.

“Refundable” bookings may be cancelled free of charge up until 18.00 on the day before the scheduled date of arrival. To cancel a booking, you must expressly inform the hotel of your intention to cancel by contacting them directly by telephone and/or e-mail. You will receive confirmation of the cancellation immediately. In the event of subsequent cancellation, the hotel will charge the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled.

“Non-refundable” bookings may not be changed or cancelled, and under no circumstances may the amount paid be reimbursed (including rooms and any additional services) (for further information, see section 2.2 Discounted bookings and/or special offers, “non-refundable” bookings).

Extending your stay. Contact the hotel reception before 12:00 to find out about availability. If there are rooms available, these must be paid for immediately and extended access to them will be given. Cutting short your stay.

  • In the case of “refundable” bookings, you must notify the hotel before 18.00 on the previous day that you are cutting short your stay. A refund will be made for the proportional part of the cancelled stay (using the same method as the one used to make the payment).
  • No refund will be given for “non-refundable” bookings or for discounted bookings or special offers (these are not refundable per se).

5. No-show

  • In the case of “refundable” bookings, a no-show will lead to the immediate charge of the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled.
  • In the case of “non-refundable” bookings, 100% of the total amount of the booking will be charged at the time it is made, unless expressly stated in the terms of the offer, and this amount shall not be refunded under any circumstances (including rooms and any additional services).

In the event of a no-show by the customer on the scheduled date of arrival, and even if the hotel is notified by any means, the booking shall be cancelled in full, and the hotel shall reserve the right to charge the total amount of the booking to cover cancellation costs and damages.

6. Price

Prices are indicated before and during the room booking process. The prices shown are per room, for the number of people, type of room, dates and the selected hotel.

The prices confirmed to the customer include all taxes (except the tourist tax) and are only valid for the period stated on the website. Unless stated otherwise, any additional services (breakfast, parking, etc.) are not included in the price.

The tourist tax is never included in the booking (either in “refundable” or “non-refundable” bookings) and must be paid directly to the hotel on the day of arrival. The tourist tax can vary, according to the city and/or country, with the hotel’s procedures being subject to the Spanish national or regional legislation applicable in each case (in Spain, the tax is currently only in force in the Balearic Islands and Catalonia).

The prices shown include the VAT in force on the date of booking. Any changes in the VAT rate will be automatically passed on and added to the price shown when the stay is invoiced (date of arrival).

Any modification or introduction of a new law or regulation imposed by the competent authorities will automatically be passed on and added to the price shown when the stay is invoiced (date of arrival).

7. Payment

Online payment is made by credit/debit card (only Visa, Visa Electron, Maestro and/or Mastercard) via a secure payment system. Customers will be asked for their credit/debit card number, the expiry date and the CVV (numbers on the back of the card). The person staying at the hotel must be the cardholder.

Any irregularity detected in the payment or form of payment (even after full payment has been made), payment not being made, incomplete or fraudulent payment, or proof of illegal activity related to payment which can be attributed to the customer, or the customer in collusion with a third party, shall lead to the complete cancellation of the booking at the customer’s expense, without the need for prior notice, and without prejudice to any civil or criminal proceedings that may be brought against them.

Once your booking has been confirmed, and online payment has been made, you will be sent a detailed confirmation e-mail, serving as proof of payment of the booking, to the e-mail address you have provided. This proof of payment shall be presented directly during check-in. In the case of “non-refundable” bookings, the signature of the holder of the card used to pay for the booking will be requested.

The confirmation constitutes the agreement between the parties.

When you arrive at the hotel, you can request a detailed invoice for the full amount of your stay, including the tourist tax (if applicable).

Payments by American Express or Diners cards will not be accepted (either as security or on arrival).

An invalid credit card will automatically mean the cancellation of the booking in the same terms as those provided for irregular or fraudulent payment.

In accordance with Article 7 of Spanish Act 7/2012, of 29 October, on the amendment of tax and budgetary regulations and on the adaptation of financial regulations to intensify actions to prevent and combat fraud: transactions that are equal to or greater than €2,500 or their equivalent in foreign currency in which any of the parties involved are acting in a business or professional capacity, may not be paid in cash.

However, the aforementioned amount shall be €15,000 or its equivalent in foreign currency when the payer is a natural person who can prove that he does not have his tax domicile in Spain and is not acting in a business or professional capacity.

For the purposes of calculating the amounts referred to in the preceding paragraph, the amounts of all the transactions or payments into which the supply of goods or services may have been split shall be added together.

Cash is defined as the means of payment defined in Article 34.2 of Spanish Act 10/2010, of 28 April, on the prevention of money laundering and terrorist financing.

8. Complaints

Any suggestions, complaints or disagreements about the services provided in any of our hotels should be addressed directly to the hotel you are staying in or to the following e-mail address: reclamaciones@hotelbb.com.

9. Responsibility 

The photographs and information that appear on this website are non-binding.

B&B cannot be held responsible for the non-performance or poor performance of the booking due to force majeure, due to a third party, due to the customer, due to the failure of the internet network or due to payment refusal by the cardholder’s bank.

10. Stay at hotel

Unless expressly stated otherwise, the use of the booked room shall be from 14:00 on the first day of the booking to 12:00 on the last day of the booking.

Pets shall only be accepted in B&B Hotels which indicate in theirspecific services that animals are allowed, providing they adhere strictly to the rules contained therein. This service shall be subject to an extra charge. The owner of the animal shall be directly responsible for any damage or inconvenience caused, either in the hotel or to third parties, employees or guests of the hotel. Should the pet disturb other guests staying at the hotel, the hotel shall also reserve the right to immediately terminate the stay of the customer, who shall lose the right to make any claim or receive compensation. In addition, the cost of any damages caused during the stay shall be immediately charged to the customer.

According to the applicable regulations, the hotel may ask guests to complete a police record format check-in. To this end, guests will be asked to show an identity document in order to verify whether or not they must complete the form.

The customer agrees and undertakes to use the room in a reasonable manner in line with its purpose. Any behaviour contrary to moral standards and to the public order will lead to the hotel management to askthe customer to leave the establishment without any compensation or reimbursement(should payment have already been made).

B&B hotels provide free Wi-Fi access. The customer agrees not to use theirelectronic devices to reproduce, represent, make available or disclose to the public any property protected by copyright or by a similar right, without the authorisation of the holders of these rights,or in breach of their rights.

11. Overbooking and evacuation in case of force majeure

The hotel reserves the right to totally or partially relocate customers in an equivalent category hotel, depending on availability, solely and exclusively if the booked accommodation is not available (“overbooking”) for reasons attributable to the hotel. Any extra costs (either in terms of accommodation and/or transport), between the two hotels shall be borne by the hotel originally booked by the customer.

B&B Hotels shall not be liable for any breach of its obligations as a result of an event of force majeure. Events of force majeure or acts of God are deemed to be those usually recognised by the jurisprudence of Spanish courts. In this case, the hotel reserves the right to relocate all or part of the guests to an equivalent category hotel, according to availability.

12. Privacy

Consult the legal notice on the www.hotel-bb.es website.

13. Applicable law

The terms and conditions contained herein are governed by Spanish law for hotels located in Spain. In the case of any dispute in the implementation of the established regulations which may be considered contradictory to any applicable state or regional regulations, B&B undertakes to apply the legislation currently in force.

14. Amendments to the General Terms of Sale

B&B HOTELS reserves the right to amend, partially or totally, these General Terms of Sale, without prior notice.

15. Legal information

For the purposes of what is set out in Article 10.1 of Spanish Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is hereby stated that the service provider is the company operating the B&B hotel corresponding to the reservation (please refer to the attached list), being a subsidiary of the B&B HOTELS group and in particular a direct or indirect of subsidiary of FINANCIERE B&B HOTELS a company duly established and existing under the law of France, having its registered office in 271, rue du Général Paulet, Brest, France, entered into the Commercial Register of Brest under number 448 178 533.

16. Invoicing information

The booking made through B&B Hotels will be invoiced by the company operating the B&B hotel corresponding to the reservation (please refer to the attached list) as the company in charge of both providing the services you have purchased under this booking as well as collecting the corresponding sums due.