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Guest Assistance (by Allianz)

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Healthcare is understood as the provision of medical, clinical and pharmaceutical services derived from an accident covered by the policy, provided that the medical care has been exclusively carried out in the national territory.
 

Medical Assistance will be provided at Allianz Medical Board Centers.

In the event of an accident covered by the policy, Allianz must be contacted at the indicated telephone numbers, except in cases of vital emergency, and the data and location of the Medical Center most suitable for the injuries suffered will be provided.

 

The telephones are the following:

For assistance in Catalonia, Comunidad Valenciana, Murcia, Galicia, Madrid, Cantabria and Andalusia: 902 102 687 or 91 325 55 68

For assistance in the rest of the Spanish territory: 902 108 509 or 91 334 32 93

 

For information, you can consult the Allianz medical table, on the Company's website: www.allianz.es

In the first telephone communication, you must provide at least:

  • Personal data of the injured and type of injuries.
  • Data of the collective to which the accident victim belongs and the policy number.
  • Date, place and description of the form of occurrence.

 

Subsequently, and in any case within a period not exceeding 7 days, the injured party must provide the Accident Communication Part duly completed and stamped by the group to which it belongs. The accident part can be provided by contacting the indicated telephone number or through the mediator of the policy. In the cases in which the accident part is not duly completed, the cost of the health benefit will be borne by the insured.

SPECIAL AND GENERAL CONDITIONS

Assistance to the guest in case of emergencies and accidents.

What is covered by Guest Assistance?

It is guaranteed the coverage exclusively of the accidents and vital emergencies that can happen to the clients of B&B Hotels, as long as they have such condition, and only during their stay in the enclosure described in the Particular Conditions and in attached activities, provided that they have been organized by the Policy holder. From check in to check out, inside and outside the hotel facilities. B&B Hotels and the Insured or the Beneficiaries, will credit, in case of loss, that the insured held the condition of client at the time of the accident.

 

Coverage

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What to do in case of an accident

Healthcare is understood as the provision of medical, clinical and pharmaceutical services derived from an accident covered by the policy, provided that the medical care has been exclusively carried out in the national territory.
 

Medical Assistance will be provided at Allianz Medical Board Centers.

In the event of an accident covered by the policy, Allianz must be contacted at the indicated telephone numbers, except in cases of vital emergency, and the data and location of the Medical Center most suitable for the injuries suffered will be provided.

 

The telephones are the following:

For assistance in Catalonia, Comunidad Valenciana, Murcia, Galicia, Madrid, Cantabria and Andalusia: 902 102 687 or 91 325 55 68

For assistance in the rest of the Spanish territory: 902 108 509 or 91 334 32 93

 

For information, you can consult the Allianz medical table, on the Company's website: www.allianz.es

In the first telephone communication, you must provide at least:

  • Personal data of the injured and type of injuries.
  • Data of the collective to which the accident victim belongs and the policy number.
  • Date, place and description of the form of occurrence.

 

Subsequently, and in any case within a period not exceeding 7 days, the injured party must provide the Accident Communication Part duly completed and stamped by the group to which it belongs. The accident part can be provided by contacting the indicated telephone number or through the mediator of the policy. In the cases in which the accident part is not duly completed, the cost of the health benefit will be borne by the insured.

 

 

Medical Assistance Authorization

Any health care benefit must be previously authorized by Allianz. Healthcare received without the specific authorization of Allianz, lacks coverage, except as indicated in case of vital emergency. The authorization of medical assistance, whether it is a first assistance or successive medical assistance, will be requested at the indicated telephone numbers. Allianz will facilitate the authorization directly to the injured person and / or to the Medical Center according to the cases.

 

Vital emergencies

Vital urgency means any clinical condition that involves risk of death or serious functional sequelae, so that it requires immediate and urgent medical attention.

This service is compulsory for any Health institution.

The condition of risk of death or serious functional sequelae must be certified by a doctor / surgeon of the public or private emergency unit in which the injured person has been treated. In the case of vital emergencies involving a serious risk to the life or integrity of the injured person as defined below, this may be attended by the nearest Health Center. Allianz will pay the Health Center the medical expenses derived from the emergency assistance to the accident during the first 48 hours from the date of the accident. Once the first emergency assistance has been passed, the victim must be transferred to a Medical Center to continue his treatment

Allianz will not assume the cost of the services, once the period of 48 hours indicated in Centers that do not belong to the Medical Board has been exceeded, unless expressly authorized.

 

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